BFCM: Frequently Asked Questions

Our Black Friday and Cyber Monday (BFCM) vaporizer sale begins Wednesday, November 25th at Midnight (Tuesday 24th at 11:59 PM EST), and ends on Tuesday, December 2nd at 11:59 PM PST.

These will be our lowest prices of the year! 

View all our Black Friday and Cyber Monday deals.

You can see all the Black Friday and Cyber Monday vaporizer deals on our 2020 Roundup page.

Once the sale starts on Tuesday, November 24th at 11:59 PM EST, you can shop all deals directly on our official sales page.

Yes, our signature freebies are included during the sale.

• All vaporizers have a gift card, herb stash, or both! 
• You’ll receive free (US) shipping with any purchase over $25.
• Your purchase is covered by our Extended 100% Satisfaction Guarantee. Click here to read more.

All vaporizers will have the best prices of the year and also some accessories.

You can view all our Black Friday and Cyber Monday vaporizer deals here.

All our deals will remain the same for the entire sale, except for PAX, which will offer a different deal during Cyber Monday.

To see all our deals and dates, don’t miss our 2020 roundup.

No! Enjoy all our BFCM discounts without memorizing any annoying codes - sale prices automatically flow to your shopping cart!

Yes! You can use as many POTV gift cards as you’d like during the sale.

Simply add your gift card code(s) at checkout. If you have multiple gift cards, you can apply all of them at checkout.

Please see our Gift Card help page for more information.

We don’t price match with other stores. Instead, we offer a complete experience, with a unique guarantee. When you purchase a vape from us, you’ll also receive:

• Free 1-3 day shipping
• A free gift card for future purchases, a herb stash, or both (depending on the vaporizer).
• World-class customer service and support
• Full warranty coverage
• Our extended Hassle-Free Returns Guarantee**

**Our 14-Day Satisfaction Guarantee has been extended from 14 to 28 days until January 15th. You have almost an entire month to decide if it’s the right vape for you, or the lucky one you bought it for! If, for any reason, you’re not satisfied with your purchase, return it to us for a full refund or, better yet, consult with our team for expert advice. This applies even if it’s used - how else would you know if you like it?

We partner with manufacturers to offer the best deals possible and the lowest prices we can. You won’t find a better price in our store at any other time of the year.

The best way to keep up to date with our sale and all of our discounts is by subscribing to our newsletters. 

We’ll send you a reminder before the sale begins, and get you up to speed on our top deals. As a member of our newsletter community, you’ll continue to receive valuable content, and be the first to hear of any future deals.

This Holiday Season we are extending our 14 day satisfaction guarantee!

Any vaporizer purchased between Black Friday/Cyber Monday through January 15th is covered by an additional 14 days.

This means that if you are not satisfied with your purchase, you will have a total of 28 days to reach out to us and initiate a return for an exchange, store credit, or a full refund!

We have extended this guarantee to ensure that you and your loved ones are satisfied with your purchase.

For more details, please visit our official returns page.

If for any reason you are not fully satisfied, you can return your vaporizer, even if used, for a full refund, store credit, or for an exchange to an entirely different vaporizer within 28 days from the date of delivery. This is a holiday extension until January 15th from our normal 14 Day Satisfaction Guarantee.

For more information, please visit our returns page.

Absolutely - it’s the only way to truly know if you like it! We want you to be more than happy with your purchase from Planet of the Vapes. 

You can see all details on how to initiate a return here.

If your return falls out of our guarantee period, which has been extended to 28 days until January 15th, you will need to follow our normal guarantee policy.

As Black Friday is one of our biggest sales of the year, we try to offer the best prices we possibly can! We work closely with the manufacturers to offer great discounts, for a limited time.

To allow this time to be special, as well as staying within the pricing guidelines set forth by our manufacturers, we cannot offer these prices on previous purchases.

Due to measures to protect the safety of our warehouse employees and shipping partners, there may be delays in the processing and delivery of your order. 

We are updating you with any shipping delays every day here. This is the best place to go if you have any questions on if orders are taking longer to shipping, tracking to scan or orders to deliver.

Portable vaporizers and most accessories are shipped with a 1-3 business day service. Larger (desktop) vaporizers are shipped with a 1-5 day service.

We ship via Fedex, UPS and USPS. Packages generally arrive within the above time frame, but we are not responsible for carrier delays. If you paid extra for shipping and your package does not arrive within the guaranteed time frame, we will issue you a shipping refund.

This is the busiest time of the year for shipping carriers and with COVID, we are expecting delays, so please be patient. This is out of our control and your order will arrive or we will re-ship.

We strive to ship all orders received before 1 PM (EST) the same day. We ship from our warehouses in PA and NV and, depending on our inventory, we ship from the closest location to you. Orders not shipped the same day will be shipped the following (business) day. We will contact you if for some reason there are any delays. 

We ship weekdays, Monday-Friday. We do not ship on Saturday or Sunday, or on any USPS holidays. Orders received after 1 PM Friday - Sunday will ship on the following Monday, unless it’s a holiday.

You can track your order here or view our Shipping Policy here for more details.

We currently offer Free 1-3 Day Shipping for portable vaporizers and some desktops ship via ground. For more info on our Shipping Policy, click here.

You can see the status of your order here.

While the Holiday Season is wonderful, the volume of packages can also cause delays in the scanning of your shipment. Currently, shipping carriers are taking longer to activate and update tracking numbers.

The e-mail you received with the tracking number was generated after the label was created. Rest assured that your package is on its way. We appreciate your patience - please allow another 24 hours for the tracking to be active.

These next few weeks are the busiest shipping time of the year, and there's a chance you might experience some delays in the processing of orders due to the larger volume of orders during the Holiday Season. We take our shipment commitments very seriously and are working diligently to ship orders out on time, per our shipping policy.

In the past, we have seen carriers get overwhelmed with the increase in packages and experience delays in delivery times. We have taken this into consideration, and are working with our warehouse and different carriers in hopes of faster shipping.

Your order could take longer to process due to the high volume of orders during the Holiday Season, as well as COVID-related shipping delays experienced by our carriers.

Currently, we ship to the US through our US website and to Canada through our Canada website.

We also offer international shipping in selected countries. Please select your country at checkout for pricing and availability.

The best way to reach us is through this form. You can also message us directly at hello@planetofthevapes.com.

We’re here for you! Although we may experience a higher volume of tickets due to the holidays, we’ll make sure we take care of you!

If you bought a gift card or got one for free with your order, it should have arrived at the email address you used at checkout. We do not ship physical gift cards.

Your gift card will be in a separate email with a subject line similar to this:

“Your $15 Planet Of The Vapes Gift Card”

If you do not see your gift card, please check your spam folder. 

Our Gift Card help page has instructions on where to find your gift card and how to use it. Don’t worry if you can’t find it in your inbox. Just contact us here and we’ll resend it to you!

Copy the code that you received in your gift card email, and paste it into the coupon box at checkout. That’s it!

You can view our full guide on how to use your gift card here.

Yes - isn’t that great?! All you have to do is enter both of your gift card codes at checkout.

For more instructions on how to use your gift card, click here.

Unfortunately not. The gift card included in your order is meant to be used with a future purchase.

We hope that you understand, and see you return to use it! It will come in handy for an accessory or spare part that you may need in the future.

If you bought a gift card or got one for free with your order, it should arrive at the email address you used at checkout. We do not ship physical gift cards.

Your gift card will be in a separate email with a subject line similar to this:

“Your $15 Planet Of The Vapes Gift Card”

If you do not see your gift card, please check your spam folder. 

Our Gift Card help page has instructions on where to find your gift card and how to use it. Don’t worry if you can’t find it in your inbox. Just contact us here and we’ll resend it to you!

If you do not see your gift card, please check your spam folder. 

Your gift card will have a subject line similar to this:

“Your $15 Planet Of The Vapes Gift Card”

Our Gift Card help page has instructions on where to find your gift card and how to use it. Don’t worry if you can’t find it in your inbox. Just contact us here and we’ll resend it to you!

We want to help you find the best vaporizer for you! That’s why we have many resources available to help you make that decision.

Check out our recently updated Best 2020 Vaporizers Guide with categories to help you find the best fit.

We’ve also written in-depth reviews and vaporizer guides of the products we carry, designed to help you find the right vape for you. 

But that’s not all! We have an amazing team of vaporizer experts behind the scenes that will help you find the best vape for you! Simply send us a message at hello@planetofthevapes.com and tell us a little bit about what you’re looking for. Vapes are our passion, and we’re here to help you find the best fit according to your needs!