About Us

How POTV got its start and staff expertise

Over ten years ago, Planet of the Vapes started as one young man carrying 70-pound boxes of Arizer Extremes to a second-floor Brooklyn apartment. With lots of hard work, and a passion to sell just a handful of stellar vaporizers, that little eBay store would eventually morph into the multi-national vaporizer retailer you know today as Planet of the Vapes.

Today, we have employees on multiple continents, and strive to continually match the right vaporizer to the right person. Starting with the owner, we’ve assembled a team of some of the most experienced vaporists in the world, all with the goal to get you the right vaporizer.

Mission statement

We believe that vaporization is the best way to consume cannabis, and our purpose is to make vaporization the preferred choice of cannabis users.

How we stand out

You won’t find every vape under the sun at Planet of the Vapes. We love vaporizing, and test every vape we can get our hands on, but we only sell vaporizers we would use. Our blog posts are focused on the pros and cons of vaporizers, so you can pick the best one for you. We back it all up with a Satisfaction Guarantee - this is your safe place!

14-Day satisfaction guarantee

We want you to be more than happy with your purchase from Planet of the Vapes -- we want you to be thrilled! If for any reason you’re not 100% satisfied, you can return your purchased vaporizer, even used, and exchange it for another model, or return it for a refund or store credit, as long as you reach out to us within 14 days after delivery.

Fast delivery

We process orders as fast as possible, Monday through Friday, to get you vaping as soon as possible. Orders that are placed before 1 pm EST get shipped on the same day. Orders placed after our cut off time get shipped on the next day.

For deliveries to the United States, you will most likely get your order in two to four business days, if you choose our Free Shipping option.

We offer free shipping on all orders over $69.99 within Canada, shipped directly from our Canadian warehouses! All of our Canadian shipping options can be found here: https://ca.planetofthevapes.com/pages/shipping-policy

For international deliveries, we use Priority Mail International and Express Mail International from the United States Postal Service (USPS). You can always reach out to us at hello@planetofthevapes.com to ask if we ship to your specific country. Currently, USPS Priority Mail International is 40 USD (7-15 business days delivery time), and USPS Priority Express Mail International is 55 USD (5-10 business days delivery time). Please keep in mind that customs processing and delivery within your country will probably add a few days to these estimates. Your shipment may be subject to import charges and customs fees, these will be your responsibility to pay and are not included with our shipping costs.

Support

We have a team of vape experts and enthusiasts ready to help in whatever way we can, from 6am to 6pm EST, Monday through Friday. We are always listening to our customers and looking for ways to make it easier to contact us. For now, you can always reach out to us on the following channels:hello@planetofthevapes.comSocial media: @potvlife

If you want to talk to a person on the phone we have a call back service. Just leave us a voice message with the best time to call you back on the following numbers:

US: +1 (512) 888-9385Canada: +1 (647) 946-9276

Warranty

We stand behind every vaporizer we sell. Should you have any problems, we’re here to troubleshoot, and help you through the warranty process. In most cases, we can quickly make the exchange for you. When a manufacturer requires their direct involvement, we can get you to the right contact.

Get in touch

Got any comments or questions? We want to hear from you! Use this contact form to let us know what’s on your mind.