Returns

Easy returns

100% SATISFACTION GUARANTEE
14 DAYS HASSLE FREE RETURN POLICY FOR U.S. CUSTOMERS



We want you to be more than happy with your purchase from Planet of the Vapes, we want you to be thrilled! If for any reason you are not 100% satisfied, you can return your purchased vaporizer, even used, and exchange it for another model, or return it for a refund or store credit, as long as you reach out to us within 14 days after delivery.
Please keep reading for the full details.


Why do we have this policy?
Here at Planet of the Vapes, we believe there’s no one best vaporizer for everyone. Instead, we think there’s a perfect vaporizer for each person, and we want to help you find yours. We want to provide you with the best resources we can to support you as you make the transition into vaporization.

Even with all these resources, we know there’s nothing like actually trying out a vape yourself. That's why we came up with this policy, which gives you some peace of mind in case you find your new vape isn’t exactly what you hoped.


How does it work?
If you feel you purchased a vaporizer that doesn’t fully meet your expectations, we want to know about it, and offer the option to connect with one of our vape experts so we can get it right. We’ll honor our 14 Day Satisfaction Guarantee as long as you contact us within that time frame, so no worries if, after a conversation with one of our experts, you still want to exchange your vaporizer or ask for a refund.

Whether you’re looking for advice on your purchase, troubleshooting with an issue, or just have a question that you don’t see answered here or in the FAQ, the button below will help you connect with someone who can help you find the answer.


Simple as that!
No tricks here. We’ve gone over the details in the Frequently Asked Questions below, but the short version is that we’ll take back any working vaporizer, even if it’s been used, and exchange it for a different model or a refund, as long as you reach out within 14 days of receiving it. If it’s for an exchange or store credit, the return shipping is free, but for refunds, we charge a $10 flat shipping fee. Whether you’re looking for advice on your purchase, troubleshooting with an issue, or just have a question that you don’t see answered here or in the FAQ, the button below will help you connect with someone who can help you find the answer

I WANT TO TALK TO A VAPE EXPERT!

Want to get your return started?
No problem! Once you’re ready, go ahead and click on the button below to choose the item you want to return.
You will need to have the following information available:

  • The order number from the vape you want to return.

  • The e-mail address used to place the order you are looking to return.

  • The serial number of your vaporizer (if you need help locating the serial number for your vape, you can reach out to us and we’ll help you.)

  • If your unit is defective, you’ll need to upload a picture that shows the issue.

Please be as detailed as possible on the reasons for your return. This information will help us give better advice to future customers, and better understand your needs.
Our team will receive your request and review it in less than 24 hours.

I WANT TO GET STARTED WITH MY RETURN!

Once your request has been approved, you will receive email notifications from noreply@returnlogic.com that will guide you through the rest of the process.
For more information visit our Returns Frequently Asked Questions page here:

TAKE ME TO THE FAQ’S!