Go to our Canadian store
- Free shipping anywhere in Canada
- Buy in Canadian dollars
- Order ships from our warehouses in Canada - no delays at customs
Ordering from Canada? Please visit our new Canadian store!
Free shipping policy
Planet of the Vapes offers free shipping on all orders over $25.00 before tax within the United States.
Our orders are shipped via USPS. Packages generally arrive within 5 business days, but we are not responsible for carrier delays. If you paid extra for shipping we will issue you a shipping refund if your package does not arrive within the guaranteed time frame.
As this is the holiday season, it is also one of the busiest times for shipping carriers. We expect delays, so we ask for your patience during this sale!. Rest assured, we will be sure that you receive your order/products; if for any reason you experience a lengthy delay, please reach out to our customer service team, and they will assist you right away.
We strive to get all orders received before 1 PM (EST) shipped out the same day. We ship from our warehouses in PA and NV and depending on our inventory, we ship from the closest location to you. Orders not shipped same day will be shipped the following (business) day. We will contact you if for some reason there are any delays. We ship weekdays, Monday-Friday. We do not ship on Saturday or Sunday or on any USPS holidays. Orders received after 1 PM Friday - Sunday will ship on the following Monday, assuming Monday is not a holiday.
Please Note: tracking numbers are not active until the shipping provider scans the package. This may be as late as 7 or 8 PM.
What do I do if my package is lost?
If your package is not delivered, please get in touch with your local post office immediately, and file a claim. There's a chance that your package could be at their location. We ask that you please file a claim with them directly, and then reach out to our customer service team. We will be sure that you receive your order and appreciate your patience.
What if my package is damaged?
If you discover that your package is damaged after it is delivered, please contact our team at firstname.lastname@example.org.
Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.
Can I change my delivery address after my order has been shipped?
No, not if you have received your tracking information by email. All orders placed before 1pm, ET will ship same day. Orders placed after 1pm ET will ship the next business day. If you have not received a tracking number, we will do our best to accommodate any changes to your order but we can not guarantee changes can always be made.