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Age Verification Information
WHY AGE VERIFY?
Because we care about what we sell, and who we sell it to. And it’s the law.
At POTV, our mission is to make customers happier and healthier, and to do so responsibly. We're committed to the prevention of underage use of our products, and age verification is a crucial part of that effort.
We know age verification can be a drag. So we searched far and wide for the best system to make our process as painless and secure as possible, while still getting the job done right.
The good news is over 90% of POTV orders are verified instantly using order information you already entered at checkout. Your name, address, and date of birth are cross-referenced against extensive U.S. databases of public records, confirming you’re you. Thanks for helping us promote social responsibility in our industry by preventing underage sales!
HOW IT WORKS
STEP 1: Enter your information
First, we gather your information through the checkout page, so you don’t have to enter it twice. Then we submit the information to BlueCheck to perform the age verification. This makes it easier and faster for you to verify and checkout. You might not even notice it!
STEP 2: Automatic Verification
Your data is instantly compared to billions of database records. This process will fully verify the large majority of POTV customers. If you’re one of the few with no match, you will be prompted to complete another method of verification.
STEP 3: Other Verification Methods
If BlueCheck is unable to verify your age using the information you provided, we have some other options to help you get on with your purchase. You may provide the last 4 digits of your Social Security Number, or upload a picture of your Photo ID.
STEP 4: Customer is Verified
Once verified, your confirmed age is checked against the age requirements specified by your location (21+ in the United States). Returning customers are automatically recognized as verified, with nothing more to do. Your future visits to POTV will be frictionless, with a superb customer experience!
FAQ
Why do we need your age?
Because vapes aren't for kids.
To keep vaporizers available to adults online, we have joined efforts to combat underage use. Statistics from the U.S. Food and Drug Administration (FDA) show dramatic increases in underage vaping, and the entire country is taking extreme measures to reverse the spike. By providing us with your age, you are helping the industry and protecting its online presence. Thank you!
Why would you need my ID?
It's illegal to sell to minors.
Less than 10% of our customers have to upload a picture of their ID. It’s the last resort if we’re unable to authenticate your information instantly. Similar to presenting your ID in a physical store, websites need a way to do the same—and BlueCheck.me helps verify your age for us. Luckily, you will only have to upload a picture once. From then on, we’ll remember your age for future purchases on POTV and any website that uses BlueCheck.me for age verification.
Who should I talk to if I'm not accepted?
Email hello@planetofthevapes.com
The POTV team is standing by to assist you. If you have any questions or issues, such as uploading an ID through the age verification pop-up at checkout, please email us at hello@planetofthevapes.com.