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- Buy in Canadian dollars
- Order ships from our warehouses in Canada - no delays at customs
Shipping Delays and Updates
Information updated: 11/19/2021 1:36 PM EST
This is the best source for information on your order status and any possible delays in shipping, delivery, or response time from our customer service team. By using this page instead of reaching out to our customer service team, you are helping us serve you more quickly.
Due to high demand and supply chain issues that are being experienced worldwide, we’re offering pre-orders on some Storz & Bickel vaporizers. This way you can take advantage of the Black Friday deal (25% off), and you’ll be first in line for your vaporizer to ship within the estimated ship time specified on the product page.
Other vaporizer pre-orders
If any of our other products go into pre-order, you will find the latest estimated shipping date for that item on its page.
Orders and shipping - No delays
Orders are processed and shipped as normal from our warehouses. We are tracking shipping performance and as of now, we are not seeing any delays with shipping or delivery.
Tracking may be slow to update, but orders are delivering
Over the last few months, we have noticed that tracking is updated less than it did prior to the pandemic, but orders are being delivered with no issues. We have seen a number of packages not scan at all until they are delivered and you may experience this. If you are not seeing an update on your tracking, this is normal, and please wait at least 7 days before contacting us as we won’t be able to do anything before 7 days.
We're doing our best
We are constantly monitoring the USPS delivery dates and keeping this page updated with the latest information as soon it comes in. Our customer service team has no more information than is posted here about shipping status or delays. By using this page instead of reaching out to our customer service team, we will be able to get your order processed and answer your questions faster.
In addition to using this page for updates, you will receive an e-mail with tracking as soon as your order ships as well as tracking updates or you can always check your order status here.
Thank you for your support and stay safe!
The POTV Team