Arizer Air Battery

Hi Ian I am so sorry about this. I see that you are currently with Miguel on this issue. Please continue to do so. You are in very good hands. Also, please feel free to reach out to Airzer directly on this if you wish. They can be contacted here: https://arizer.com/support/ One thing that may help. If you haven't done this yet, I'd like you to put your batteries on the charger and leave them there for a 4.5 hour conditioning charge even if it indicates that they are fully charged before that time is up. You only need to do this extended charge once. Also, please know that it takes about 3 to 4 full charge cycles for the batteries to stabilize and perform up to spec. With best regards, Larry

Hi Dawna, Larry here. Sorry for the confusion. The service ticket that I eluded to was the original email that I sent out to you on Jan 26th. That email thread is that service ticket. I ended it with, "Creating a service ticket for you right now to discuss." but I didn't hear back from you. With that said, I am here for you now. In regards to the different colors of the batteries, this is occurring with all manufacturers including Arizer. None of the vaporizer manufacturers manufacture their own batteries but rather procure them from battery manufacturers such as Sony, Samsung, etc etc. Due to the current electronic shortages, vaporizer manufacturers as well as other electronic manufacturers are sourcing their batteries from wherever they can get them, hence the change-up in colors. In regards to your battery not holding a charge, I'd like you to try something. If you haven't done this yet, I'd like you to put your vape on the charger and leave it there for a 4.5 hour battery conditioning charge even if your vape indicates that it is fully charged before that time is up. You only need to do this extended charge once. Also, please know that it takes about 3 to 4 full charge cycles for that battery to stabilize and perform up to spec. After doing the above mentioned extended charge along with 3 to 4 additional normal charges, please get back to me here: https://www.planetofthevapes.com/pages/contact-us ... with the total on-time minutes (heat up time + vaping time, not the number of sessions) that you get after a full charge before the vape shuts down due to a depleted battery along with the temp that you are vaping at. All batteries will lose their ability to hold a charge over time but if it’s operating below normal specs, we'll replace your battery for you. Awaiting your reply, Larry