We want you to be more than happy with your purchase from Planet of the Vapes, we want you to be thrilled! If for any reason you are not 100% satisfied, you can return your purchased items, even if used, for a full refund or store credit within 14 days.
Unopened, unused merchandise can be returned within 30 days.
Everything we sell on PlanetoftheVapes.com is Tested And Selected™ by the POTV team. We only carry quality vaporizers, grinders and accessories. We have built the POTV team to be absolutely focused on customer service and customer satisfaction. Now we are backing this with the only 100% Satisfaction Guarantee, no questions asked policy in the industry.
We do not charge a restocking fee. Check The Bold Print below for all the details.
If there is ever a problem after the 14 day return period, your item is covered under warranty. Planet of the Vapes will pay shipping both ways on any warranty issues for US customers.
Repackage your products.
Contact us and we'll email you instructions & shipping information.
Follow the instructions and ship it off.
That's it. Simple, easy, no stress.
YOU MUST CONTACT US BEFORE RETURNING ANY ITEMS
We only accept unopened, unused merchandise for return on orders placed from outside the US. Sorry International family. It's a little complicated, but we are working on extending this policy to you as well
Make sure that you want the item that you are purchasing because you can’t return it after it’s been used. If you need help deciding which vaporizer would be best for you, please send a message or catch us on LiveChat. A vapor expert from the POTV team will help you decide which vaporizer is best for you.
Return requests must be made within 30 days of the item being delivered. We will refund you for the price of the item. We do not refund the shipping cost that you paid and we do not pay for return shipping. We will only refund you if the item is delivered to our return center. If for any reason the package is not delivered to us, we cannot refund you.
If you have any questions about our 100% Satisfaction Guarantee, your item’s warranty or anything else, please do not hesitate to send a message or catch us on LiveChat.
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