Flowermate V5.0 Pro Vaporizer

Hi Zachary, Creating a service ticket for you now Zachary. I think we can address both the vapor production issue along with the hot mouthpiece issue with a bit of a change in user technique. We'll get you up and running. With best regards, Larry

Hi Israel, In regards to vapor production, I'm going to send you out some user tips. Pay particular attention to your draw technique. Very quick, short, cigar-like puffs works best with this vape. This inhalation technique is super important so as not to allow the incoming cool air to overcome the heat being provided by the heater. All vapes have their own unique learning curves, and your new Flowermate is no different in this regard. With a bit of experimentation with your grind consistency, pack, temp settings and draw technique, you should be able to find the sweet spot that is right for YOU which very well may be different for someone else. Please read through these tips. Tips: Grind your herbs and pack the oven full with a gentle tamp on the top of the load. Turn the unit on to around 415F and wait for it to come up to temp. Then let it heat soak for about 20 seconds before taking your first hit. Take short, cigar puffs, or long and slow draws. This draw technique is super important. This should get you on the fast track to success with this vape and you can tweak your technique from there. There are a lot of variables that go into the vaporizing experience, and the most important one is the quality of your herbs. I can't be of any help in assessing the quality of yours, but inferior herbs have fewer compounds on the surface and don't vape as well. Even with a very fine grind, cheap herbs usually make the experience kind of blah. So make sure you have high quality herbs and we can get to work on technique! If you are using the grinder we sent you then you will be fine. It grinds to a medium consistency and if you want it finer you can hold it upside down while you twist the lid. This will keep the herbs in the cutting chamber longer and get you a finer grind. After that, you want to use a full, tamped down pack. It doesn't need to be like a brick in there, but never loose. And you will want it full. If you have good herbs you should see some decent vapor on the first puff and more on successive puffs. The most common mistakes people make with a vape like this is to either pack it less than full, pack it loosely, and/or sucking too hard. Any one of these three things can kill the vapor production. Also, please feel free to experiment with the latch on the bottom of your Pro that controls the air to ratio. That's all there is to it. From there you can adjust your grind, pack and temperature to your preference, but this is a good place to baseline from. Awaiting your reply Larry