Flowermate V5.0 Pro Vaporizer

Hi John, The Flowermate v5.0 Pro uses USB charging and does not require an external charger. Just mate your Flowermate to any USB port, such as the one on your computer with the supplied USB cable that comes with your Flowermate. In regards to your chipped mouthpiece, we will replace that for you. I believe that we already have a service ticket written out doe you on this issue. With that said though, please reach out to me here with any other questions and/or concerns that you may have: https://www.planetofthevapes.com/pages/contact-us With best regards, Larry

Hi Jacob, I'm going to send you some user tips that should help out quite a bit. First off, don't use the herb pods but rather load your herbs directly into the chamber. Pay particular attention to your draw technique. Very quick, short, cigar-like puffs works best with this vape. This inhalation technique is super important so as not to allow the incoming cool air to overcome the heat being provided by the heater. All vapes have their own unique learning curves, and your Flowermate Pro is no different in this regard. With a bit of experimentation with your grind consistency, pack, temp settings and draw technique, you should be able to find the sweet spot that is right for YOU which very well may be different for someone else. Please read through these tips and get back to me here as to how things are going: https://www.planetofthevapes.com/pages/contact-us Tips: Grind your herbs down to a fairly fine grind and pack the oven full with a gentle tamp on the top of the load. Turn the unit on to around 415F and wait for it to come up to temp. Then let it heat soak for about 20 seconds before taking your first hit. Take short, cigar puffs, or long and slow draws. This draw technique is super important. The first hit may be a bit wispy but the second hit should be stronger. This should get you on the fast track to success with this vape and you can tweak your technique from there. There are a lot of variables that go into the vaporizing experience, and the most important one is the quality of your herbs. I can't be of any help in assessing the quality of yours, but inferior herbs have fewer compounds on the surface and don't vape as well. Even with a very fine grind, cheap herbs usually make the experience kind of blah. So make sure you have high quality herbs and we can get to work on technique! After that, you want to use a full, tamped down pack. It doesn't need to be like a brick in there, but never loose. And you will want it full. If you have good herbs you should see some decent vapor on the first puff and more on successive puffs. The most common mistakes people make with a vape like this is to either pack it less than full, pack it loosely, not giving it a 20-second heat soak, and/or sucking too hard. Any one of these three things can kill the vapor production. That's all there is to it. From there you can adjust your grind, pack, and temperature to your preference, but this is a good place to baseline from. Awaiting your reply Larry

Hi Larry, Just looked at the ticket that you submitted to us on 6/12. We sent you a response on the same day but it may have gone into your spam folder. I'll repost that response here: ------------------ Hi Larry, Thank you for reaching out! We are no longer offering a Grinder + Tightvac as a bonus item because of the manufacturer in India has shut down temporarily due to Gov't orders. We are offering a $15 Gift Card + Tightvac instead. We regret to let you know that we currently don't have the option to switch the bonus items for something else. You can purchase dry pods with the use of a gift card. Please do not hesitate to contact us if you have any questions, we are here to help! ----------------------------- If this doesn't meet with your approval, Larry, please contact us here: https://www.planetofthevapes.com/pages/contact-us ...and we will do what we can to make this right for you. Awaiting your reply, Larry