Flowermate V5.0S Vaporizer

I am so sorry about this, Yudith. We've got you covered and yes, we can send you out another Flowermate free of charge. We'll pick up the shipping both ways as well. Creating a service ticket for you right now. Talk to you in a bit, Larry

Hi Willard, Really sorry about the experience that you had with your Flowermate. In regards to vapor production, we can help to improve that by quite a bit. I'm going to send you out some user tips. Pay particular attention to your draw technique. Very quick, short, cigar-like puffs works best with this vape. This inhalation technique is super important so as not to allow the incoming cool air to overcome the heat being provided by the heater. All vapes have their own unique learning curves, and your new Flowermate is no different in this regard. With a bit of experimentation with your grind consistency, pack, temp settings and draw technique, you should be able to find the sweet spot that is right for YOU which very well may be different for someone else. Please read through these tips and get back to me here as to how things are going: https://www.planetofthevapes.com/pages/contact-us Tips: Grind your herbs down to a fairly fine grind and pack the oven full with a gentle tamp on the top of the load. Turn the unit on to around 415F and wait for it to come up to temp. Then let it heat soak for about 20 seconds before taking your first hit. Take short, cigar puffs, or long and slow draws. This draw technique is super important. The first hit may be a bit wispy but the second hit should be stronger. This should get you on the fast track to success with this vape and you can tweak your technique from there. There are a lot of variables that go into the vaporizing experience, and the most important one is the quality of your herbs. I can't be of any help in assessing the quality of yours, but inferior herbs have fewer compounds on the surface and don't vape as well. Even with a very fine grind, cheap herbs usually make the experience kind of blah. So make sure you have high-quality herbs and we can get to work on technique! After that, you want to use a full, tamped down pack. It doesn't need to be like a brick in there, but never loose. And you will want it full. If you have good herbs you should see some decent vapor on the first puff and more on successive puffs. The most common mistakes people make with a vape like this is to either pack it less than full, pack it loosely, not giving it a 20-second heat soak, and/or sucking too hard. Any one of these three things can kill vapor production. That's all there is to it. From there you can adjust your grind, pack and temperature to your preference, but this is a good place to baseline from. Also, experiment with the bottom latch. The more open it is, the higher the air to vapor ratio there will be. Closing it will give you a denser hit. In regards to our guarantee, I believe that we have one of the best guarantees in our market. We have a full 14 Day Satisfaction guarantee that allows a vape to be returned to us, even if it is used, for either an exchange for something else, a store credit or a full refund. We offer this because we know that one needs to try out a vaporizer before knowing if it is, in fact, the right vaporizer for them. This guarantee takes the gamble out of that equation. While there is a 10 dollar service charge on all refunds, that charge is waived when returned for a store credit or an exchange. This is all clearly laid out here: https://planetofthevapes.com/pages/returns ..and here: https://planetofthevapes.com/pages/returns-faq#14-day-satisfaction-guarantee-faqs While it is true that we are not Amazon, we feel that our relatively small 20-employee operation offers the best customer service that this industry has to offer. If you would like to discuss this further, please contact me directly here. We will try to do whatever we can to help make this right for you. With best regards, Larry

I am so sorry to hear about this James. All of these issues can be addressed with a replacement sent out to you via Flowermates warranty. I also have fix for you in regards to the latches falling off. Creating a service ticket for you right now. Talk to you in a bit, Larry