Flowermate V5.0S Vaporizer

Hi Jami, Just need to clarify a few things. The ability to return a vaporizer within 14 days from the date of delivery, even if it has been used, is an extremely liberal policy. We have been doing this for over 12 years as a service to our customers and we will continue to do this as long as we can afford to do so. With that said, my offer is still open to spending as much time with you as we can to help you get up and running with your Flowermate. We can also discuss if it is defective. It very well may be and if it is, we can exchange it under warranty for you. Just some options that may be worth considering. Wishing you and yours the best in the upcoming New Year. Take care, Larry

I'm going to send you out some user tips, Ing. First off, don't use the herb pods but rather load your herbs directly into the oven. Pay particular attention to your draw technique. Very quick, short, cigar-like puffs works best with this vape. This inhalation technique is super important so as not to allow the incoming cool air to overcome the heat being provided by the heater. All vapes have their own unique learning curves, and your Flowermate is no different in this regard. With a bit of experimentation with your grind consistency, pack, temp settings and draw technique, you should be able to find the sweet spot that is right for YOU which very well may be different for someone else. Please read through these tips and get back to me here as to how things are going: https://www.planetofthevapes.com/pages/contact-us Tips: Grind your herbs down to a fairly fine grind and pack the oven full with a gentle tamp on the top of the load. Turn the unit on to around 415F and wait for it to come up to temp. Then let it heat soak for about 20 seconds before taking your first hit. Take short, cigar puffs, or long and slow draws. This draw technique is super important. The first hit may be a bit wispy but the second hit should be stronger. This should get you on the fast track to success with this vape and you can tweak your technique from there. There are a lot of variables that go into the vaporizing experience, and the most important one is the quality of your herbs. I can't be of any help in assessing the quality of yours, but inferior herbs have fewer compounds on the surface and don't vape as well. Even with a very fine grind, cheap herbs usually make the experience kind of blah. So make sure you have high quality herbs and we can get to work on technique! After that, you want to use a full, tamped down pack. It doesn't need to be like a brick in there, but never loose. And you will want it full. If you have good herbs you should see some decent vapor on the first puff and more on successive puffs. The most common mistakes people make with a vape like this is to either pack it less than full, pack it loosely, not giving it a 20 second heat soak, and/or sucking too hard. Any one of these three things can kill the vapor production. That's all there is to it. From there you can adjust your grind, pack and temperature to your preference, but this is a good place to baseline from. Awaiting your reply Larry