The Starry V4 excels at slow, easy-going sessions that beginners and light users will really appreciate.
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Reviews
XMAX V2 Pro Vaporizer
This product is no longer available. Check out the newly updated version, the POTV XMAX V3 Pro vaporizer for a more advanced, streamlined experience. See our expert review here.
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Features
- Never miss a beat with a user replaceable battery
- Easily vaporize with a single button control setup
- Vaporize your herbs with five preset temperatures
- Start vaping with hits ready to go in under 90 seconds
- Take it anywhere with its pocketable design
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- POTV
Problem corrected
This is a follow up to my last review. Just wanted to say customer service came through and took care of my issue. I received my replacement vape today, everything is good now. Thank you Solan and Larry.
Planet Of The Vapes
You are very welcome, Eric. I'll pass your thank you's on to Solan. Thank you very much as well. With best regards, Larry
Broken vape customer service no help
Not a good experience at all. After a month the vape started to malfunction, have had the vape for three months now and still can't get any help. I press the button and the vape is heating up then shuts down and doesn't work. Have contacted customer service and have been getting a run around for 2 months. They respond next day or couple of days. I emailed pictures and a video of the issue 10 times and they say they didn't get them. I am stuck with a broken vape and did not get what I paid for. This has been a huge disappointment.
Planet Of The Vapes
Hi Eric, Larry here. I am so sorry about this. We currently have a service ticket open for you. We sent you a response back on 3/9 that may have ended up in your spam folder. Please get back to us in that email thread. We want to take care of this for you. Awaiting your reply, Larry
Stop using usps!
The longest time I’ve had to wait on a package! Stop using the postal service!!
Not good
I was only able to get 3 sessions out of this vape before the battery died. After long hours of charging, the battery is still on low power. I bought a new replacement battery, let it charge for hours, and even the new battery is still on low power. Maybe my device is just faulty. Definitely not a good experience as this was my introduction to dry herb vaping.
Planet Of The Vapes
Hi Jay, We're currently working on this together but I'll post my response here as well for others who may be having the same experience as you: ------------- Hi Jalen, Larry here. If you haven't done this yet, I'd like you to put your vape on the charger and leave it there for a 4.5-hour conditioning charge, even if your vape indicates that it is fully charged before that time is up. You only need to do this extended charge once. Also, please know that it takes about 3 to 4 full charge cycles for the battery to stabilize and perform up to spec. Also, if you’ve been using a phone brick to charge your vape, try using your computer's USB port instead. After doing the above-mentioned extended charge along with 3 to 4 additional normal charges, please get back to me with the total on-time minutes (heat-up time + vaping time, not the number of sessions) that you get after a full charge before the vape shuts down due to a depleted battery along with the temperature that you are vaping at. All batteries will lose their ability to hold a charge over time, but if it’s operating below normal specs, we will take care of this for you under warranty. Awaiting your response, Larry
Xmax v2 pro
Product does not perform to description. Very limited vape and poor battery life. I read the post to a previous customer and followed the instructions carefully. Returning and taking the $10.00 hit which should not be because of the product poor performance.
Planet Of The Vapes
Creating a service ticket for you right now Don. Talk to you in a bit, Larry